Sandra Whitaker
Vendor Manager, Third-Party Risk and Contracts · Charlotte, NC
Summary
Vendor manager with 8 years overseeing 140 third-party relationships and $62M in annual spend for a regional financial services company. Saved $5.1M through renegotiations and consolidation, and built the vendor risk program that cleared two regulatory exams with no findings.
Experience
Senior Vendor Manager, Tarrant Financial Group
Apr 2021 – Present
Charlotte, NC
- Own relationships with 140 vendors across IT, operations and marketing, covering $62M in annual spend; run quarterly business reviews with the top 25 against SLA and KPI scorecards.
- Renegotiated and consolidated software and managed-services contracts, saving $5.1M over 3 years and cutting the number of overlapping vendors by 22%.
- Built the third-party risk program (tiering, due diligence questionnaires, SOC 2 review and annual reassessment) that passed OCC and internal audit reviews with no findings.
- Implemented Coupa and a contract repository, reducing average contract renewal turnaround from 45 to 18 days and eliminating 30 auto-renewals missed the year before.
Vendor Management Analyst, Coastal Insurance Services
Jul 2018 – Mar 2021
Raleigh, NC
- Managed 60 vendors and supported RFP processes for 9 sourcing events, from requirements through selection and contracting.
- Tracked SLA performance in Excel and Power BI, escalating 11 chronic underperformers; 7 were remediated and 4 replaced.
- Cleaned up invoice and PO reconciliation across 3 outsourced services, recovering $640K in billing errors and credits.
Skills
Vendor relationship management · Contract negotiation and renewals · RFP and sourcing events · Third-party risk management · SLA and KPI scorecards · Quarterly business reviews · Spend analysis and cost savings · Coupa and Ariba · Due diligence and SOC 2 review · Power BI and Excel · Regulatory compliance (OCC, GLBA) · Invoice and PO reconciliation
Education
B.S. in Business Administration, UNC Charlotte, 2018
Certifications
- Certified Third-Party Risk Professional (CTPRP)
- Certified Professional in Supply Management (CPSM)