Priya Raman
Senior UX Researcher · Seattle, WA
Summary
UX researcher with 6 years of mixed-methods research on B2B and consumer products. Runs about 40 studies a year, from generative interviews to unmoderated usability tests and surveys of 1,500+ users, and has tied research directly to a 14-point lift in onboarding completion.
Experience
Senior UX Researcher, Tidewater Health Tech
Mar 2022 – Present
Seattle, WA
- Lead research for the patient scheduling product (1.2M monthly users), embedded with 2 design pods and 14 engineers; plan and deliver 8-10 studies per quarter.
- Ran a 24-interview diary and interview study on missed appointments that led to a redesigned reminder flow, cutting no-shows 11% in the first 90 days.
- Built a quarterly UX benchmark (SUS, task success and time on task) across 6 core journeys, giving leadership a trend line used in roadmap planning.
- Set up a research repository in Dovetail and a recruiting panel of 900 users through User Interviews, cutting time from request to first session from 3 weeks to 6 days.
UX Researcher, Fernhill Commerce
Jul 2019 – Feb 2022
Portland, OR
- Conducted 70+ moderated usability sessions and 12 card sorts and tree tests, informing a navigation overhaul that raised search-to-purchase conversion 9%.
- Designed and analyzed a 1,800-response survey in Qualtrics on checkout friction; findings shaped 3 roadmap items shipped within two quarters.
- Trained 15 product managers and designers to run lightweight guerrilla tests, doubling the number of customer touchpoints per sprint without adding research headcount.
Skills
Generative and evaluative research · Moderated usability testing · Survey design (Qualtrics) · Interview and diary studies · Card sorting and tree testing · Dovetail · UserTesting and Maze · SUS and HEART metrics · Participant recruitment · Research synthesis and affinity mapping · Figma prototype testing · Basic SQL and R
Education
M.S. in Human-Centered Design and Engineering, University of Washington, 2019
Certifications
- NN/g UX Certification