Customer Success Manager Resume Example
Looking for a Customer Success Manager resume that gets interviews? This comprehensive guide provides a proven resume example, expert writing tips, and ATS optimization strategies specifically for Customer Success Manager roles in sales. Whether you're an experienced professional or just starting out, use these examples to craft a compelling resume.
Professional Summary Example
A strong summary is your 10-second pitch. Here's an example for Customer Success Manager positions:
"Results-driven Customer Success Manager with 5+ years of experience in customer success and retention. Proven track record of delivering projects on time and exceeding performance targets. Skilled in upselling, saas, with strong leadership and communication abilities."
Work Experience Examples
Use these bullet point examples to showcase your achievements:
Customer Success Manager
[Company Name]
- Exceeded comprehensive customer success strategies that increased efficiency by 35%
- Negotiated a team of 5 professionals, mentoring junior staff and conducting performance reviews
- Closed cross-departmental initiatives in retention, delivering $500K in cost savings
- Generated and implemented upselling best practices, reducing errors by 40%
- Collaborated with stakeholders to define requirements and deliver saas on schedule
Customer Success Manager
[Previous Company]
- Expanded customer success projects from conception to completion, managing $200K budget
- Cultivated process improvements that increased team productivity by 25%
- Recognized as top performer for 2 consecutive years based on retention metrics
Skills to Include
Balance technical expertise with soft skills for a well-rounded Customer Success Manager resume.
Technical Skills
Soft Skills
Formatting Tips
Use a clean, ATS-friendly format with clear section headings
Keep your resume to 1 page (entry/mid) or 2 pages (senior/executive)
Use bullet points starting with strong action verbs
Include quantified achievements with specific numbers and percentages
Incorporate customer success, retention, upselling keywords naturally throughout
Use consistent formatting for dates, company names, and job titles
Save as PDF to preserve formatting unless specifically asked for Word
Common Mistakes to Avoid
Using generic descriptions instead of Customer Success Manager-specific achievements
Listing job duties instead of accomplishments with measurable results
Ignoring ATS optimization and keyword placement
Including outdated skills or irrelevant experience
Using an unprofessional email address
Forgetting to tailor the resume for each application
Including personal information like age, marital status, or photo
Complete Your Customer Success Manager Application
Customer Success Manager Resume FAQs
Common questions about writing a resume
A Customer Success Manager resume should include: contact information, a professional summary highlighting customer success and retention expertise, work experience with quantified achievements, relevant skills section, education, and certifications. Tailor each section to the specific sales role you're targeting.